Problem saving Office files

Published Feb 12, 2019

Some users get an error message when trying to save files from the Office applications

System/Service: Microsoft Office 2016 (mostly Excel and Word).

Interruption: The root cause for this is unknown

Status: The IT-department is working to identify the root cause and find a permanent solution.

Who is affected: Employees with Windows 10 and Office 2016 trying to save files, mostly from Excel and Word.

How the interuption affects you: An errormessage appears ”someone else is working with your file” when trying to save the file. A number of .tmp files will appear in the folder where the file should be saved.

Page responsible:it-support@kth.se
Belongs to: KTH Intranet
Last changed: Feb 12, 2019