FAQ About KTH Box

Questions and Answers about KTH Box

Question: What is KTH Box?
Answer: KTH Box is a file synchronizing service that is jointly procured by colleges / universities in Sweden via SUNET. KTH Box allows you to synchronize your personal files between computers, telephones and plates as well as share files with colleagues and external collaborators in a safe manner.

Question: Who can use KTH Box?
Answer: KTH Box will be offered to all employees at the university and everyone who uses the central KTH Windows (WIKS) or KTH Mac client platform that is provided by IT-Department.

Question: Can i order a common or projekt folder on KTH Box?
Answer: As of the 2019-05-24 you can order an impersonal common or projectfolder on KTH Box. Contact IT-support to order common/projektfolder.

Question: How much space do I get on the KTH Box?
Answer: KTH provide unlimited storage space in box.

Question:Can I use KTH Box as a common / project area for the school / department?
Answer: You can use KTH Box to share files between colleagues but we do not recommend it in the current situation that you replace common / project areas with KTH Box. See the next section for what you need to consider shared folders / files.

Question: What happens to the shared folders / files when a user quits and KTH Box account is closed?Answer: Access to shared folders / files will be terminated when the KTH Box account is closed, this is because the information is linked to the user that shared the folder / file.

Question: What is the maximum file size?
Answer. A file may be a maximum of 15 gigabytes. When making use of the web-based service to transfer files larger than 1GB, one should follow this guide

intra.kth.se/it/support/guider/kth-KTH Box/ladda-upp-filer-1.362738  (English version will be available soon)

Question: What happens if I upload a file over 15 gigabytes?
Answer: The file will not be synchronized to the KTH Box. You have to see if the file was uploaded on KTH Box as client does not warn of this. If you use KTH Box via the browser you receive a warning that it is not possible.

Question: How many files can I have in my KTH Box account?
Answer: 90,000 files is the maximum limit for the number of files on the KTH Box. We have noticed that when coming up to volumes of 10,000 files, handling of these files becomes impractical. Therefore, we recommend that you have a maximum of 20,000 files on the KTH Box.

Question: Why can I not share a KTH Box-folder with students and non KTH employees with @kth.se or @ school.kth.se email address?
Answer: KTH Box only allows users with KTH accounts to share folders with each other. Users who are not employed at KTH cannot create a KTH Box account with their @kth.se or @school.kth.se e-mail address and therefore cannot give out access to them. You should share materials via a link instead.

Question: How do I share files to students?
Answer: You do this by sending a link to the file or directory via email to the students. Follow this guide. Share a folder with Students

Question: Why can I not create a free account on the KTH Box with my @kth.se or @*.Kth.se address?
Answer: You cannot create a free account with @kth.se or @ *. Kth.se address, BOX business version only allows KTH employees to create accounts using their @kth.se e-mail address.

Question: Why do I get access denied when I try to create / log into the KTH Box?
Answer: You get this message because KTH Box only allows users who are employed at KTH to create accounts on their corporate version of the KTH Box

Question:Who do I contact for support of KTH Box for KTH Employees?
Answer: In need of support you should first visit community.box.com/t5/Community/ct-p/English  if they don't help, contact KTH IT Support for assistance.

Question:Which e-mail address will be used for logging in to KTH Box?
Answer: username@kth.se credentials. No other email addresses will be allowed when logging in.

Question:Which email address should I use when inviting other KTH employees to KTH Box?
Answer: As the KTH Box is connected to the @kth.se account you should send the invitations only to their KTH email, username @kth.se.

Question: What kinds of files can I upload on the KTH Box?
Answer: You are allowed to store information containing PUL-related material on the KTH Box, this involves information such as names, last names, home addresses, social security numbers, see Privacy for more information. www.datainspektionen.se/lagar-och-regler/personuppgiftslagen/

Question: Can I upload classified material on KTH Box?
Answer: KTH has not made ​​its own assessment regarding confidential information, but we apply Chalmers, Linköping and Umeå University's risk and vulnerability evaluation on KTH Box.

Unlike PUL-related information that may be stored on the KTH Box you cannot store confidential information worth protecting on KTH Box. The agreements with KTH Box contain no protection against another country's laws and KTH Box cannot waive the U.S. legislation in this regard.

Information regarded worth protecting is:


• Information which is confidential according to OSL (2009:400)

• Information KTH through agreements promised to keep secret

• Information that could lead to patents
• Information in the wrong hands that can cause KTH major financial or operational damage

If you have a separate agreement governing how to handle your information, you must make sure that the party you have the agreements with agree that you may store information on KTH Box.

For more information about the security at KTH Box check KTH Box Security Whitepaper.

Risk evaluation documentation for download

UmU-riskanalys_boxtjänst-243-2537-12
LIU-2012-01193  Risk och sårbarhetsanalys av Box
Chalmers Risk och sårbarhetsanalys av Box 20120831

Question: Who can access my files?
Answer: The files available on KTH Box can be accessed by the ones you shared the files to and by KTH's administrators of the service.

Question: Why KTH Box and not other cloud services like drop box, One Drive or Google Drive?
Answer: KTH Box is the only vendor to have completed all the requirements stipulated in the contract of service, demands centralized user management, SSO, encrypted storage, Privacy, EU model contracts etc…

Question: Will the KTH Box client be installed on KTH Windows (WIKS) platform?
Answer: Yes, KTH Box client can be installed on KTH Windows (WIKS) computers. You can order the installation of the application via KTH IT Support.

Question: Will the KTH Box client be installed on KTH MAC platform?
Answer: Yes, KTH Box client can be installed on a KTH MAC computers. You can order the installation of the application via KTH IT Support.

Question: On which platforms is KTH Box available?
Answer: KTH Box client is available on windows, mac, iOS, and android.

Question: Why is that there is no Linux client?
Answer: Unfortunately, there is no client for KTH Box. Linux users are referred to the web version.

Question: Why can I not edit the files on the KTH Box via services like Google apps, etc.?
Answer: Because KTH does not have agreements with these suppliers regarding PUL (Personal Data Act) we cannot offer integration with those services.

Question: Who is responsible for the files on the KTH Box?
Answer: You as a user of KTH Box are responsible for the information contained in KTH Box.

Question: Does KTH take backups of KTH Box?
Answer: KTH does not take backups of the files on the KTH Box, you, the user are responsible for the files stored on the KTH Box. Deleted files will be in KTH Box trash for as long as the account is active. More information about how to use the trash bin is available on the following location. “ Managing files and folders

Question: How is KTH Box financed?
Answer: This service is funded centrally by IT-Avdelningen.

Question: Will students have access to the KTH Box?
Answer: Not as this time.

Question: How safe is KTH Box?
Answer: All communication to KTH Box is encrypted with SSL, and any information which is stored at KTH Box is also encrypted.

Question: What happens to the KTH Box account if I change username?
Answer: If you change your username the username of your Box account will be updated accordingly automatically. You may have to login again using the new username.

The information you need when contacting KTH IT Support is the old username and the new username.

Question: Why can I not empty the trash in the KTH Box?
Answer: By default, the KTH Box trash is cleared automatically after a certain period of time and to avoid a loss of information, we turned off this feature for all users. For you as a user, this will also make it easier to recover files when they are not removed. If you need to empty the trash please contact it-support@kth.se via email and request to empty the trash. 

Question: How long can I access Box?
Answer: Your access to Box last while you are employed at KTH. The account will be terminated with your employment, see When your KTH Box account is terminated

Question: I no longer have access to the Box but need to get hold of the information that was on my Box account.
Answer: If the account has not been removed, you can get access to the information only if your former manager agrees to it.

Question: How do i change the owner of a shared folder?
Answer: You can change the ownership of a shared folder by following this Box guide, How do i change the owner of a folder

Question: Can nonpersonal account have a account in KTH Box, for example department@kth.se?
Answer:  Nonpersonal account for departments/function adresses can not have an KTH Box account. We only allow personal accounts in KTH Box

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Page responsible:Michael Tsiortos
Belongs to: KTH Intranet
Last changed: Jul 04, 2019