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Common issues during web meetings

Chopping audio

Cause: Depends on weak wireless network (when possible use fixed network)


1. Turn off the camera

2. Cancel and reconnect to the meeting

3. Call the meeting with your phone (all KTH's meeting solutions have a phone number you can call)


Cause: The microphone is too close to the speakers (common on laptops)


1. Use headset

2. Mute your microphone when you are not speaking

Video is pixelated

Cause: Due to weak wireless network

Solution: Connect to a fixed network

Unclear picture / dark image

Cause: The light comes from behind eg person has a window behind him/her or a lack of lighting in rooms

Solution: Make sure the light comes from the front, check the camera image before connecting and adjusting

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Belongs to: KTH Intranet
Last changed: Feb 20, 2019