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Common issues during web meetings

Chopping audio

Cause: Depends on weak wireless network (when possible use fixed network)

Solutions:

1. Turn off the camera

2. Cancel and reconnect to the meeting

3. Call the meeting with your phone (all KTH's meeting solutions have a phone number you can call)

Echo

Cause: The microphone is too close to the speakers (common on laptops)

Solution:

1. Use headset

2. Mute your microphone when you are not speaking

Video is pixelated

Cause: Due to weak wireless network

Solution: Connect to a fixed network

Unclear picture / dark image

Cause: The light comes from behind eg person has a window behind him/her or a lack of lighting in rooms

Solution: Make sure the light comes from the front, check the camera image before connecting and adjusting

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Page responsible:it-support@kth.se
Belongs to: KTH Intranet
Last changed: Feb 20, 2019