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The development of support services shall be characterized by five principles that are central values ​​in the work.

Operational benefit

The goal of all support is to create benefit for the recipient. At an overall level, this means that the support must contribute to optimizing teachers 'and researchers' time for teaching and research and the opportunity for students and support staff to carry out their tasks with high quality and cost-effectiveness. In parallel, the support services must also contribute to KTH living up to its role as an authority.

Close to operations

The support must be experienced close to the operations by being uniformly designed within KTH. Sometimes the support is best organised close to the institution or at school level and sometimes it is more appropriate for the support to be organised at a distance and serve the entire KTH with a specific competence or system support.

Involvement and participation

A support services that provides benefit and is experienced close to the operations requires involvement and participation. Therefore, needs must be captured through the involvement of representatives of teachers and researchers and through different constellations within the support services.

Work culture for renewal

The development of the support services shall take place in close dialogue and collaboration with the users of the support, ie teachers, researchers, students and staff within the support services. The work must be characterized by the fact that we work together with an iterative, testing and learning approach.

Mutual respect

The design of a support that provides operational benefit with high quality and cost efficiency presupposes a mutual respect for all different functions required to conduct education and research at a higher education authority.

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Page responsible:Anna Johansson
Belongs to: KTH Intranet
Last changed: Jun 15, 2022