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Zoom presence and monitoring in an examination with Zoom

Frequently asked questions and answers for teachers/examiners who are conducting a remote exam with Zoom monitoring or presence. Updated regularly.

On Zoom presence or monitoring

Prerequisites for Zoom during examination

(Last reviewed January 27, 2021) 

During an exam where students write their answers on paper, the camera unit (the phone connected to Zoom) should be placed so that your head and hands are visible at all times. Several test-runs have been done live during our Director of Studies meetings, and using books and tape to set up your phone has worked very well.

Just as in a regular Zoom meeting, the students will be able to see each other. This means that if one student shows their solution to a question to the invigilator, the rest of the students will also see it. The students are therefore asked to show their solutions in breakout rooms and not out in the main room. We can only see what is shown in the Zoom window, and not what the students can see on their screens.

The First and Second Cycle Education Committee decided on April 3rd, 2020 that exams with Zoom monitoring are not to be recorded. The chat from the Zoom meeting will, however, be saved. The students should be informed that the chat will be saved and that private messages between two students will, therefore, be visible. During a monitored exam, use of a virtual background is not allowed and will cause the examination to be invalidated.

What do I as an examiner have to do to implement exams that are to be using Zoom?

(Last reviewed January 27, 2021) 

The process, roles and responsibilities are described on the pages Remote exams with Zoom .

How do I avoid common problems with Zoom and examination?

(Last reviewed January 27, 2021)

The most common problem with exams using Zoom is that students cannot log in. It is therefore important to create a practice opportunity or to ask students to try to log in to Zoom, well before the exam day so that the IT support can help them gain access. Access to Zoom is assigned to the students' account before each exam separately, so they need to try to log in to Zoom with their KTH login before each exam.

Why Zoom on the mobile phone?

(Last reviewed January 27, 2021) 

It is nearly impossible for a web camera in a laptop to focus on the ID document, so the invigilator can’t read the personal identity number. Several tests have been made and mobile phones yield the best quality pictures, and therefore they are recommended. 

How do we deal with late arrival?

(Last reviewed January 27, 2021) 

It will not be able to be handled. Students arrive on time for the exam or do not participate in the exam.

How do we deal with bathroom breaks during remote examinations with Zoom?

(Last reviewed January 27, 2021) 

During an exam with Zoom presence, the student informs the meeting host that they will deviate from the camera for a short time so that time for the absence can be noted.

The recommendation for a monitored exam with Zoom is to divide the exam into smaller parts, with predetermined breaks, and having the students hand in their answers after each part is done.

Should students with a normal writing time sit through the duration of the ordinary writing time?

(Last reviewed January 27, 2021) 

It depends on the design of the exam wording. If students stay in the Zoom session throughout the writing period, it can counteract unauthorized cooperation between students. If the examination wording is designed so that the students can finish whenever they want, it is preferable.

I want a description of how the students should set up the camera for monitoring via Zoom. Preferably with pictures.

(Last reviewed January 27, 2021) 

A recommendation of how the students should set up their work station for an exam can be found here: How the students can set up Zoom in their mobile phones

Do I have to monitor the exam with Zoom?

(Last reviewed January 27, 2021) 

As the examiner, you are quite free to decide how the exam should be designed. The recommendation is mainly to examine in forms that do not use Zoom. Ask your GA if you are unsure about your alternative or adjusted examination. Under all pages for e-learning about remote examination , you will find information and tips on different forms of examination.

Does the monitoring really work?

(Last reviewed January 27, 2021) 

No. Zoom mostly contributes to a good contact between examiner and students. However, Zoom is used for monitoring at several universities around the world, as it is deemed to work well enough to be used for emergency replacement of proctored campus exams. The recommendation is to instead use Zoom for exams with Zoom presence, where you can follow that the students work with the exam assignments. Read more about exams with Zoom presence on the pages under Remote exams with Zoom .

Zoom and GDPR, what applies?

(Last reviewed January 27, 2021) 

Information regarding Zoom and GDPR can be found on the following link:

Zoom and General Data Protection Regulation (GDPR)

What happens if the student does not participate in Zoom but still hands in the exam?

(Last reviewed January 27, 2021) 

Students that do not participate in Zoom but still hand in their exam shall not be graded. The exam is deemed to not have been completed correctly. It is important that the teacher compares the list of attendants with the handed in exams.

Screenshot, Zoom version information
Zoom version information texts

How do I know if I have the latest Zoom version?

(Last reviewed December 20, 2020) 

In the Zoom app, on the computer, click your name/picture, select "Check for Updates" and you will see the version. Zoom either announces "Update Available!" or that "You are up to date".

How do I update Zoom?

(Last reviewed December 20, 2020) 

In the Zoom app, click on your profile picture and a menu will appear. Select "Check for Updates" option and follow the instructions.

If the students are having technical difficulties?

(Last reviewed January 27, 2021) 

Should the technology fail, the examiner can deem the examination invalid. In cases where the examiner deems the exam or parts of it invalid, the students should quickly be offered a re-exam date within a reasonable time. The examiner can call students at random during the assessment and inquire about their answers as part of the examination. In case of smaller technical difficulties, it is more likely that the examiner would call the students and check their knowledge.

Even if there are technical difficulties, the students are advised to try to reconnect to Zoom and finish the question(s) if possible. It is then possible to pass the student, possibly with supplementary questions.

If the students are having technical difficulties, it may form the basis for a report of an attempt of misleading in combination with the deviation report from the invigilator or other circumstances that the examiner may notice during assessment.

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Page responsible:e-learning@kth.se
Belongs to: KTH Intranet
Last changed: Mar 31, 2021
Forms of examination and designs of examination
Zoom presence and monitoring in an examination with Zoom
Examiner's responsibilities in an examination with Zoom
Support students in an examination with Zoom
Submission and assessment in an examination with Zoom
Technical difficulties
Other questions