How to get the best support from Infrastructure and Service
The Service center serves as the focal point for the school's service functions and is dedicated to assisting employees in various practical matters, including support in catering, event coordination, room reservations, fault reporting, and mail and courier services. A committed team diligently operates to streamline your work experience. The best way to contact them is via the e-mail address service@eecs.kth.se.
Karolin Södertun-Zeghbi, Deputy Head of Unit for Infrastructure and Service, recommends the most efficient means of contacting the unit.
"Ideally, we receive your case via our group e-mail service@eecs.kth.se . Several employees monitor it daily, and you will receive a quick response to your question or issue."
"We understand that emailing a group address can feel impersonal, creating the impression that the question or matter vanishes into a black hole. We aim to change that experience and want to emphasise that real individuals receive each email you send," Karolin continues.
According to Karolin, submitting your case via e-mail has several advantages:
"If you send your case to our e-mail address, it ends up in our case system, where we get an overview of all cases and which of us in the unit has taken a specific case. You also get a case number if you need to follow up. We also keep statistics here, and we can review any recurring problems."
"We can't give you the service we strive for via Slack"
Karolin says that on 1 December, the unit will close down the Slack channel eecs-service-support.
"We can't give you the service we want and strive for via Slack. For example, anyone can reply, and you may receive incorrect information. We want you to quickly get the correct answer to your question and for your case to be handled correctly."
Karolin clarifies that in addition to the group email, you can also reach Service by phone or by visiting one of our three Service centers.
You sometimes use Slack to inform us about things. How will we get this information now?
"Slack is a great communication tool for us to communicate about, for example, different opening hours in the Service center or fire drills, but we will post such information on the school's channel eecs-general."