Change in the KTH Klientbackup service - name change
The software used for the KTH Client Backup service changes its name from Code42 Cloud to Crashplan.
Here is information for the users of the service.
Background
The company behind the backup software Code42 has changed its name to Crashplan in the spring of 2023. With this, they have made changes to their backup client.
As the KTH Client Backup service uses this client, there will be an update of the client on all computers that use the service.
The consequences of the change and update are small but may in some cases lead to you as a user having to log in again for the backups to continue.
- The computers included are:
- All computers in the KTH Mac service
- Laptops with KTH-Ubuntu
- Computers that do not run KTH's client platform but that purchase the separate service KTH Client Backup
- Any private computers from users running the client platform (KTH Mac or KTH Ubuntu)
What does it mean and what do I need to do?
KTH Mac
The client is automatically updated.
You as a user may need to log in to the service again to activate the backup client for further backup.
KTH Ubuntu
The client is automatically updated.
You as a user must log into the service again for further backups.
KTH Client backup
These are the users who do not have the KTH Mac or KTH Ubuntu services, but who ordered the KTH Client Backup service.
- Mac
The client is automatically updated.
You as a user may need to log into the service again to activate the new backup client.
In order for you to get a complete backup, you must give the client software full access to the entire hard drive.
Read how to do it here: Full disk access for Crashplan
Start the Crashplan client application and check the backup status. Log in as instructed, if the application says it needs to be activated.
- Ubuntu
The client is automatically updated.
You as a user may need to log into the service again to activate the new backup client.
Start the Crashplan client application and check the backup status. Log in as instructed, if the application says it needs to be activated.
- Windows
The client is automatically updated.
You as a user must log into the service again to receive further backups.