Staying with us

Paying your rent

Rent is always paid in advance and for all days up to and including the last day of the contract. There is a notification period to cancel your contract before the original end date. You must pay rent for the whole notification period.

Paying with card in Mobility Online

You will receive the invoice by email and you pay the rent with your card directly in Mobility Online. Only use the same invoice once, as each invoice has a unique invoice number.

Paying with bank transfer

If your card cannot make online transactions you need to contact rentinvoice@kth.se  before making any bank transfer. If you pay through a bank transfer or internet bank, you must use the invoice number as the reference number so that we can connect your payment with your invoice. Only write the invoice number, do not include any other information. If someone else pays your rent, make sure they use the invoice number. When paying with bank transfer the payment is not automatically approved in Mobility Online. You need to send the payment receipt to rentinvoice@kth.se  for us to approve the payment manually.

Problems paying

Rent is a condition for keeping the contract. If there are any delays or issues, contact rentinvoice@kth.se .

Changing your contract

Extending a contract

KTH will not extend your contract after the first year. You will need to find housing on your own. Make sure you are in the housing queues that we recommend under Finding housing on your own . We also suggest talking to friends and building a network to find new housing.

Moving out earlier

If you want to terminate the contract before the original ending date, it is required that you request this in written to accommodation@kth.se  at least two full calendar months before the date you want to end the contract. For example, if you want to end your contract on 31 May, you must submit your request by 31 March. See notification deadlines in the table on under End your contract early . As a tenant, you are the person financially responsible for the full two month notice period.

Problems during your stay

Any faults in your apartment

Please fill out the form for fault reports .

Lost keys

During business hours, Monday-Friday you can contact KTH Relocation to see if we can help you. Otherwise, you will need to call the emergency number for your building, found under your housing location . In some cases, you will need to call a locksmith, but check with the emergency service number first. Please note that in most cases, you will be charged for the costs for the lost keys and the locksmith.

Loud neighbors

If your neighbors have loud parties or in other ways disturb. First, try to talk to the neighbors and see if they can quiet down. Otherwise, contact Störningsjouren, if you have this service where you live (see your housing site)  and report the noise.

Having guests

You are welcome to host a guest in your apartment for short periods. You are not allowed to take on a roommate or rent your apartment, or part of your apartment to anyone else.

Cold in the apartment

Swedish apartments should be 18 degrees C or warmer. If you suspect your apartment is colder than that, please report it to Fault reports . Space heaters are not allowed in our apartments. If you feel it is cold, you should wear a sweater or slippers indoors.

Recycling

In Sweden, less than 1 percent of all of our waste is placed in landfills. This is because we recycle almost everything, which is something you will learn to do when moving to Sweden. Most recycleing stations in or around your building has seperate recycling of plastic, magazines, paper packaging, glass, food waste and general waste that cannot be recycled. You must sort your garbage accordingly. Never place garbage outside of the bins as this is cosidered littering and you will be fined if you do this.

Bed bugs

If you have discovered bed bugs in your apartment, please fill out the form for fault reports . It is free for the tenant to get rid of the bed bugs.