Important information about Notebook computers
Batteries should be checked
HP recalls some of its sold Notebook computer batteries due to potential fire. If you purchased such a computer from January 1, 2016, you will be affected by this information (Note that Elitebook computers are not affected).
The following list contains potentially affected HP products.
| HP Probook 640 G2 |
HP ProBook 640 G3 |
HP ProBook 645 G2 |
HP ProB ook 645 G3 |
| HP ProBook 650 G2 |
HP ProBook 650 G3 |
HP ProBook 655 G2 |
HP ProBook 655 G3 |
| P ZBook 17 G3 |
HP ZBook 17 G4 |
HP ZBook Studio G3 |
HP x360 310 G2 |
| HP Pavilion x360 |
HP ENVY m6 |
HP 11 Notebook PC |
HP recommends you to verify all batteries supplied with the notebook (including those purchased as accessories or spare parts, or have been offered as compensation options of customer support). Another option is to collect serial number if you have many computers and then send to HP at the EMEABulkBatteryRecall@hp.com email address for further information.
If you are concerned, you should update the BIOS so that the computer is set to "Battery Safety Mode" and can then use its computer with a power cord without charging the battery. When the new battery is installed, the BIOS will indicate this by activating the charging function.
More information will be found in the attachments.
Commercial__Distributor_final_en-us.pdf (pdf 88 kB)
KTH-HP_eventuellt_defekta_batterier.xlsx (xlsx 14 kB)
Questions to: Ann Edström edstrom@kth.se