Stolen/lost hardware

Information about what you need to do in case your hardware such as computer, phone or tablet been stolen / lost so that KTH can block and lock the hardware.

Checklist for theft / loss of hardware:  

  • Report theft or loss via the Police website, police report
  • Report the incident to your immediate supervisor
  • Change your KTH account password if you have another device to do it on, Change Password
  • Change your network secret for WiFi network by creating a new one, Retrieve existing or create a new eduroam network secret
  • Change your personal account password such as Google, Apple ID, etc. if you had these connected to stolen / lost hardware
  • Notify KTH IT Support about theft of computer, it-support@kth.se . In the e-mail please send the following information:
    • School you work at
    • Whether it is desktop or laptop computer that has been stolen / lost
    • If it is a platform computer (KTH Windows, KTH Mac or KTH Ubuntu) or if the computer is self-managed
    • Computer name or serial number if you have that information
  • Notify Teleservice about theft of phone / tablet, so that they can block SIM card and phone at Tele2, Lost / stolen mobile phone
  • Delete the stolen / lost device (phone / tablet) via webmail, Delete stolen / lost devices via KTH Webmail
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Page responsible:it-support@kth.se
Belongs to: KTH Intranet
Last changed: May 15, 2020