MiContact Center Enterprise
KTH offers a smart communication solution that can replace your traditional group number.
The Contact centre solution is named MiCC Enterprise.
- The officers tool provide efficient call management, for example chat, sms, voice, fax and e-mail, which increase their efficiency and availability, something that in the end is profitable for the caller.
- The officer can him- or herself adapt the screen and the settings will be changed when he or she changes work station.
- You can get good statistics and can follow up your organization.