MiContact Center Enterprise
KTH offers a smart communication solution that can replace your traditional group number.
The Contact centre solution is named MiCC Enterprise.
- The officers tool provide efficient call management, for example chat, sms, voice, fax and e-mail, which increase their efficiency and availability, something that in the end is profitable for the caller.
- The officer can him- or herself adapt the screen and the settings will be changed when he or she changes work station.
- You can get good statistics and can follow up your organization.
Log into Agent
To access Agent on the computer, an order must have been sent to teleservice first.
Read more about log into Agent
Log in with your mobile phone
Log in with your mobile if you are not at your computer.
Read more about how to log in with your mobile
See current queues in Agent
Read more about queues in Agent
Demo and order
We offer a demo and order of MiContact Center Enterprise. If you already have a group number, we will integrate it, otherwise we will create a new number for you.