Information about referring of yours telephone extension. You can do this by voice control, using referral codes, or via a referral app on your mobile phone or via CMG Web on your computer.
There are several options for referring your extension so you can provide the right information to the caller and searcher.
We have gathered everything on this page and hope you find the way that works best for you.
Referring by phone
Voice guided reference
Easily refer your extension through voice control.
Now you can simply refer your reference by only remembering one whole telephone number instead of reference codes.
Call the number to reference call 8889.
Then register the activity you want, for example lunch or meeting
If you do not tell the time to be back, a default time will be registered.
You can place an activity either through a connecting sentence according to:
From- To
You can also say “Tomorrow” or “on” instead of a date, for example “ to Tuesday”.
Dates are written day-month.
For example: Lunch to twelve thirty, meeting from Thursday at 13.00 to 16.00
To delete an ongoing reference, call 8889 and tell delete and then answer “yes” to the question if you want to delete the current activity. All of your present activities will be deleted, and you will get an opportunity to register a new activity.
The service Activity registry is voice controlled, which can be new and unusual. Here are some tips to ease the use of the service and increase the recognition level.
Do not speak too slowly! The best recognition is if you speak clearly, in normal pace without pause. Speaking too slowly will give worse result.
You don’t have to wait! The good side of talking with a computer is that you don’t need to be nice and finish listening. It is OK to pause.
Say repeat to hear the previous question.
Say Cancel to restart the dialogue.
Reference app
You can save a webpage as an app on your mobile phone to easily refer and make searches on extensions.
You can save a webpage as an app on your mobile phone screen to easily refer and make searches on extensions.
The app is in the form of a webpage that you can either use as it is or add it to the home screen on iPhone and Android phones. The recommendation is to add it to the home screen, as it then behaves like a regular app. Select the link that corresponds to your web browser:
The extension that is visible in the app is the one that is registered on you in KTH's system. If this extension is not correct, notify us through
teleservice@kth.se
.
Reference codes
You can also dial the reference codes directly from your fixed extension and from your mobile extension (after you dial 360 and received a dial tone).
You can also dial the reference codes directly from your fixed extension and from your mobile extension (after you dial 360 and received a dial tone).
Reason
Code
Code combination
Expires
Lunch
0
*23*0#
after 1 hour
Lunch
0
*23*0*1330#
back at 13.30
Gone for the day
1
*23*1#
back next day
Business errand
2
*23*2#
away for the rest of the day
Business errand
2
*23*2*1430#
back at 14.30
Meeting
3
*23*3#
away for the rest of the day
Meeting
3
*23*3*1500#
back at 15.00
business trip
4
*23*4#
away for the rest of the day
business trip
4
*23*4#0912#
back 09/12 (dd/mm)
Lecture
5
*23*5#
away for the rest of the day
Lecture
5
*23*5*1245#
back at 12.45
Vacation
6
*23*6#
away for the rest of the day
Vacation
6
*23*6*1217#
will be back 17/12 (dd/mm)
Work leave
7
*23*7#
away until further notice
Work leave
7
*23*7*1213#
will be back 13/12 (dd/mm)
temporarily away
8
*23*8#
back after 15 min
temporarily away
8
*23*8*1400#
back at 14.00
Illness
9
*23*9#
until further notice
All referencecodes can be canceled using #23#
Diversion to internal number: *21*extension#
Deactivate internal diversion: #21#
Diversion to external: *22#25number# is a service you order by teleservice
Deactivate external diversion: #22#
Referring by computer
CMG Web
CMG Web is a program that uses the same database as the organization's telephones. There are two main parts of the program, a public part for searching for employees and a private part for managing personal activities, voice messages and settings.
In the CMG Web, you can manage your reference and include future and scheduled activities. You can also do the following:
You can view your user information and request changes to these
Open and close your extension through the computer
Refer the phone to the present and future
Manage voicemail
Inconference
Search the internal directory of your colleagues and see their references
The service is included in the subscription
Start using CMG Web
To log in to this page, you must be registered in the KTH reference system with a KTH ID.
In my settings, you can change passwords, change languages, and see what information is available about yourself in the system.
Change password
To change a password, click Change Password. Fill in any old password, do not you leave that line empty. Enter your new password and verify this, click OK.
The system has predefined how many characters the password must contain at least, and if it is sensitive to upper and lowercase letters.
Change the language
If you want to change language, click Change Language. You will get a list of available languages. Select a language by selecting it, click Save.
Change user information
If you want to change any of your information, click Change User Information. An amendment request is sent by e-mail to the company's operating operator. Log in with your extension and any password. Register your changes to the change form and click Request change. You can not change the database directly without this being done by the operating operator at the time.
Change calendar settings
Here, you can change the settings for handling activities in the Outlook calendar. More about changing calendar settings on the main page,
Refer your extension
Calendar Connection
Calendar connection means that when you make a reservation in Outlook and your extension closes for the specified time.
Calendar Connection enables you to turn off your phone during the time when you are booked on an appointment in Outlook.
If you do not want to turn off your phone during the booked time, you can specify this option when booking. If you delete an appointment from Outlook, the automatic phone turn off function will be taken off from the phone.
When you book an appointment or task in Outlook, your phone will be turn off. Your status in the CMG will be marked as "busy". All activities in Outlook marked "Busy" in "Show time as" transferred automatically to the CMG and displayed for operator and the Office Web as a "meeting" unless you chose otherwise as default.
Activities that are marked as Free or Tentative can also be displayed but you must change the settings in CMG Web.
Activities marked as absent turn off the phone the same way as activities ¨Busy¨. The settings for the absent can not be changed in the CMG Web.
NOTE! Calendar link does not work vice versa, references that are registered directly from the phone or in-office Web does not appear in Outlook.
You can also add a direct reference in the subject line, then the correct reference will be showed to operator/Office Web. for example, when you leave the office for the day. Write subject "Left for the day" Note that the system is sensitive to misspellings and lower / upper case.
These can be used as keywords information in Outlook: Lunch break, Left for the day, Away from desk, Meeting, Business trip, Lecture, Vacation, Leave of absence, Back soon., Sick-Leave, InConference.
You can use "Private" when you book personal meetings in Outlook. The text on the subject line will not be visible to the operator or in the office web. Note that visibility of the subject line can be set through CMG web.
CMG web: Under my settings / Change calendar settings, set what will be visible to operator and searches in the CMG Web. More information on the main page
Refer your extension
.