Refer your extension

Now you can simply refer your reference by only remembering one whole telephone number instead of reference codes.

Call the number to reference call 8889.

Then register the activity you want, for example lunch or meeting

If you do not tell the time to be back, a default time will be registered.

You can place an activity either through a connecting sentence according to:

From- To

You can also say “Tomorrow” or “on” instead of a date, for example “ to Tuesday”.

Dates are written day-month.

For example: Lunch to twelve thirty, meeting from Thursday at 13.00 to 16.00

To delete an ongoing reference, call 8889 and tell delete and then answer “yes” to the question if you want to delete the current activity. All of your present activities will be deleted, and you will get an opportunity to register a new activity.

The service Activity registry is voice controlled, which can be new and unusual. Here are some tips to ease the use of the service and increase the recognition level.

• Do not speak too slowly! The best recognition is if you speak clearly, in normal pace without pause. Speaking too slowly will give worse result.
• You don’t have to wait! The good side of talking with a computer is that you don’t need to be nice and finish listening. It is OK to pause.
• Say repeat to hear the previous question.
• Say Cancel to restart the dialogue.

You can save a webpage as an app on your mobile phone screen to easily refer and make searches on extensions. 

Do as follows:

1. Open webpage www.lan.kth.se/mobile/  from your mobile phone.
2. You must log in with your kth.se account.
3. The app is in the form of a webpage that you can either use as it is or add it to the home screen on iPhone and Android phones. The recommendation is to add it to the home screen, as it then behaves like a regular app. Select the link that corresponds to your web browser:
   1. Safari Add a website icon to your Home Screen (support.apple.com)
   2. Chrome Add a shortcut to a website as an app (support.google.com)

The extension that is visible in the app is the one that is registered on you in KTH's system. If this extension is not correct, notify us through teleservice@kth.se .

You can also dial the reference codes directly from your fixed extension and from your mobile extension (after you dial 360 and received a dial tone).

All referencecodes can be canceled using #23#

Diversion to internal number: *21*extension#

Deactivate internal diversion: #21#

Diversion to external: *22#25number# is a service you order by teleservice

Deactivate external diversion: #22#

In my settings, you can change passwords, change languages, and see what information is available about yourself in the system.

 Change password

To change a password, click Change Password. Fill in any old password, do not you leave that line empty. Enter your new password and verify this, click OK.
The system has predefined how many characters the password must contain at least, and if it is sensitive to upper and lowercase letters.

Change the language

If you want to change language, click Change Language. You will get a list of available languages. Select a language by selecting it, click Save.

Change user information

If you want to change any of your information, click Change User Information. An amendment request is sent by e-mail to the company's operating operator. Log in with your extension and any password. Register your changes to the change form and click Request change. You can not change the database directly without this being done by the operating operator at the time.

Change calendar settings

Here, you can change the settings for handling activities in the Outlook calendar. More about changing calendar settings on the main page, Refer your extension

Calendar Connection enables you to turn off your phone during the time when you are booked on an appointment in Outlook.

If you do not want to turn off your phone during the booked time, you can specify this option when booking. If you delete an appointment from Outlook, the automatic phone turn off function will be taken off from the phone.

When you book an appointment or task in Outlook, your phone will be turn off. Your status in the CMG will be marked as "busy". All activities in Outlook marked "Busy" in "Show time as" transferred automatically to the CMG and displayed for operator and the Office Web as a "meeting" unless you chose otherwise as default.

Activities that are marked as Free or Tentative can also be displayed but you must change the settings in CMG Web.

Activities marked as absent turn off the phone the same way as activities ¨Busy¨. The settings for the absent can not be changed in the CMG Web.

NOTE! Calendar link does not work vice versa, references that are registered directly from the phone or in-office Web does not appear in Outlook.

You can also add a direct reference in the subject line, then the correct reference will be showed to operator/Office Web. for example, when you leave the office for the day. Write subject "Left for the day" Note that the system is sensitive to misspellings and lower / upper case.

These can be used as keywords information in Outlook: Lunch break, Left for the day, Away from desk, Meeting, Business trip, Lecture, Vacation, Leave of absence, Back soon., Sick-Leave, InConference.

You can use "Private" when you book personal meetings in Outlook. The text on the subject line will not be visible to the operator or in the office web. Note that visibility of the subject line can be set through CMG web.

Ordering Calender Connection

Teleservice

CMG web: Under my settings / Change calendar settings, set what will be visible to operator and searches in the CMG Web. More information on the main page Refer your extension .