Call and surf abroad

New legislation on roaming in the EU/EEA area have been introduced June the 16th 2017. This means that you can call, send SMS/MMS and browse the country you are in, to other EU/EEA countries and to Sweden without any additional costs. Everything to simplify your mobile usage while on the move while avoiding surprises on the invoice.

What is roaming?

Using a mobile network that does not belong to your carrier is called roaming. This means that your mobile phone is switched from one telecom operator's network to another when outside Sweden.

Data traffic

How much you can surf in another EU/EEA country is based on a Fair Usage Policy. Subscriptions with data packets up to 20 GB per month can surf just like at home. Subscriptions with data packets of more than 20 GB can surf up to 20 GB per month within the EU/EEA.
If your surf would end when you're abroad, you'll get an offer to buy additional data. The additional data you buy will be valid both in Sweden and in the EU/EEA.

NOTE! The new rules do NOT apply to our mobile broadband for touchpads and computers.

Call from Sweden to another country (EU/EEA or the rest of the world)

To call, send SMS/MMS from Sweden to another EU/EEA country called an international call. These types of conversations are not part of EU regulation but are handled in the same way as it does today.
However, you can call another Swedish number (+46) located within the EU/EEA at no additional cost. You only pay for a local call within Sweden, and the person in another EU/EEA country uses roaming to receive your call.

Call from another EU/EEA country to Sweden

If you are in an EU/EEA country outside Sweden and call, send SMS/MMS to Sweden or another EU/EEA country, then count it as a roaming call. The same costs and conditions apply as if you call, send SMS and MMS locally in Sweden.

If you have a Mex (mobile extension) then you are available on both your 08-790 and mobile number when you are abroad, but you can not call short numbers (extension numbers).

You can activate a package for unlimited number of calls, SMS, MMS from EU/EEA to Sweden or mobile surf only to the following countries:

Australia, The Faroe Islands, Georgia, Hong Kong, India, Israel, Japan, Canada, Kazakhstan, China, Malaysia, Montenegro, New Zealand, Qatar, Russia, Switzerland, Singapore, Sri Lanka, South Africa, South Korea, Taiwan, Thailand, Turkey, Ukraine och USA.

Calling Abroad
Cost: 59:-/month for unlimited number of calls, SMS, MMS from EU/EEA to Sweden.

Surf Abroad

Cost 49:-/month for the same mobile surf price you have today.

You can change your package up to 100 GB.

NOTE! If the service is removed in the middle of the month, you pay for Calling Abroad and Surf Abroad for the entire month, i.e. the full fee is charged for the month.

Roaming packages

For other countries, there are roaming packages that can be ordered in advance, or you can receive an SMS from the operator when you arrive in the country.

You will receive an SMS from Tele2 to your device when you have landed in each country with different codes if you want to buy a roaming package or send an SMS to 243.

All mobile roaming packages are valid for 14 days from the activation date. After six months, the roaming package disappears and if you have not used it, you will still be charged.

Order

Send a request to Teleservice .

Trouble with roaming?

If you have trouble with roaming, you may have to reset the network in your phone.

iPhone

• Go to settings/general/reset network

Android

• Go to settings/general management/reset/reset network settings.
  It can depend on which android phone you have, so search on net or reset and it should come up.