New recommendations on corona and travels
Due to the spread of corona virus, the following is recommended under the current conditions.
If you want to cancel, change or rebook your flight
If you want to cancel a booked flight, change / reschedule your flight because of corona, contact Egencia personal service 08-555 273 20 alternatively customer_service@egencia.se . In case you need to contact Egencia personal service and their journey is not affected by Corona or if the travel date is not in the near future, we urge you to contact Egencia via email . The wait time to talk to a travel consultant on the phone can be longer than usual.
Many airlines have issued flexible travel policies for destinations where a significant spread of the virus has been reported. These flexible travel policies generally mean that no fees are charged for cancellations or changes, depending on the applicable rules and conditions. The traveler has the opportunity to check the airline´s website to see information about the most recent flexible travel policies and, if applicable, impact on your journey. The conditions and the situation may change. Initial rules and conditions for the booking, including applicable changes and cancellation fees, apply if flexible travel policies are not applied. Some airlines offer free re-booking and cancellation for new bookings. Egencia travel consultants have access to the latest flexible travel policies, these are constantly updated. More information about Corona can be found on Egencia online.
Go to the airline´s website and read about the latest update. Here are some pages:
If you plan to travel or are abroad
Please observe that the Ministry for Foreign Affairs advises against non-essential travel to all countries March 14.
No business trips are to be made, international or domestic, until further notice.
KTH urges anyone planning trips to stay updated through the Ministry of Foreign Affairs´travel information and the Public Health Authority´s information
Here you will find the latest information from KTH´s management regarding the Coronavirus
Cost of canceled trips
The following applies to travel orders and travel invoices in KTH-RES for canceled trips:
- If you haven't had any costs: do nothing. The travel order remains, nothing is paid out as there is no automatic payment between the travel order and the salary system.
- If you have had expenses, such as a conference fee, you can create a travel account from your travel order. You then select the travel agreement "Outlay / car only" (so that the system does not calculate allowance). Expense travel bills is treated in the usual way with review and certification.
- If you have received an advance payment, such as a conference fee for a conference that would take place later this year, and receive the fee from the conference organizer to your own account, contact us at KTH-RES for advice.
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Insurance
The Kammarkollegiet Business Travel Insurance does not cover canceled flights, hotels or conferences.
Cancellation protection cover, connected via Diner´s invoice, applies only to the cancellation of trips due to illness or accident.
On the Kammarkollegiet website you will find questions and answers about Corona (what applies during the trip / what replaces the insurance), go to questions and answers about the Coronavirus – “employee covered by the State´s travel insurance…”.
This information will shortly be published on KTH´s intranet “KTH Business travel”