Find computer name or VPN IP address - KTH Windows
Sometimes KTH IT-Support needs to connect to your KTH Windows computer remotely to help you with IT related problems you might have. In order to connect to your computer we need to know either the computer name or the computer Internet Protocol address also known as IP address.
Finding computer name on a KTH Windows computer
If you have a KTH Windows computer and if it is connected to KTH’s wired network using a network cable, then KTH IT-Support can connect to it by just knowing the computer name. Here you can see how to find the computer name,
When contacting KTH IT-support about your KTH Windows computer, you will be asked to provide the computer name. There are two common methods for finding the computer name.
Find computer name using File Explorer
Click on the icon in the taskbar
In the list to the left you can find the computer name where you usually find "My Computer"
Find computer name using System information
There is also a method for those who know their way around a keyboard:
Press the keys Win (key with Windows symbol) and Pause/Break (usually at the top right of the keyboard) simultaneously
Locate the computer name in the window that will pop up:
Finding VPN IP address on a KTH Windows computer
If you have a KTH Windows computer and work outside KTH and the computer is connected with VPN, KTH IT-Support can connect to it by knowing what the computer's VPN IP address is.
To make this possible, your computer must first be connected to the
VPN on KTH Windows
.
Click the Windows start button and open the Computer Information program, which is located under the heading KTH Windows Applications and has a KTH logo as an icon.
The IP address next to VPN IPAddress is the one you need to give us. The address must be in the format 130.237.xx.xx
Note! Everytime you connect to VPN, you will get a new VPN IP-address.
