Contact KTH IT-Support

On this page you will find useful information on what to do when you want to contact KTH IT-Support.

Deviating opening and visiting hours

Phone and e-mail

Monday 5 June: Closed (bridge day)

Tuesday 6 June: Closed (the National day of Sweden)

Visit

KTH Entré

Good to know before contacting KTH IT-Support

If you are a new employee, start by reading the Introduction to IT at KTH .

Go through the current alerts , operational status for employees and the Scheduled Service Maintenance to see if your case or trouble correlates with any information there.

Usually we ask about the user's computer name and or IP address when giving support on your KTH Windows computer. You can find help on how to get the information needed on the page Find computer name or VPN IP address - KTH Windows .

Contact

Support portal: Edge portal
E-mail: it-support@kth.se
Phone: +46 8 790 6600
Local support: Local IT Support

Opening hours

Monday-Friday 08:00-16:30
Opening hours at KTH Entré

Local service desk deviations may occur

Portal for IT matters - a new support channel

As an employee, one can now use the new portal to get in contact with KTH IT-support to create a case for IT related issues. You can also order certain IT services. Read more about the new Portal for IT matters .