Here we have collected useful tips for your use of mobile extension. We explain how to call, store contacts, how to see your mobile surf consumption, various functions, how to log in/out from your mobile extension.
Calling from your mobile extension
Here you can see how to make different types of calls such as internal, switchboard, operator and other numbers to add to your contacts.
Here is how you can make different types of calls such as internal, to the switchboard, operator and other number to have in your contact book.
You don't need to dial lineprefix (00) before telephone number to call external.
To reach extensions, dial the four digits, only if you have MEX-ervice.
To do things with your mobile extension you must call 360 (swithboard)
Switchboard
360
Operator
399
Internal extension
fyra sista siffrorna, t.ex. 6600
External phonenumber
hela numret inkl riktnr, t.ex. 087602345
Answer machine (order from teleservice)
222
In case of emergency call
112-Emergency situations 1177-Care guide 11414-Not emergency police case
A few tips on how to add your contacts and send your SMS.
Some tips how to have contact in your phone and sending SMS.
Storage your contacts
Connect your most internal extension you call to, example 6600, Name IT SUPPORT
To person who travel abroad, connect the internal extension like this, +46-8-7906600.
External number should save in international format.
Text message - SMS
Text message sends with the whole number, like this 0701234567 alternative +46701234567.
If someone sends an SMS to you, they must send it to your mobile number, not the extension number.
See consumption
To easily have an overview of your mobile surfing, SMS and call usage and buy "extra data" yourself.
It is possible to see its usage of data and other traffic on your mobile phone through an app or SMS, and also buy extra data or roaming data with your own card.
To easily view the usage of data, SMS and call usage, you can download an app called Tele2 Work in your App Store.
Open the app and create an account, then associate the desired mobile number with your account, such as your MEXmobile number, mobile broadband number.
Some features are not active, please contact
it-support@kth.se
for assistance with them.
Another option to see current data usage is to send a text message to 243 with the text Saldo, you will recieve a text message from Tele2 with datapackage you have and the usage you have right now.
Here you will find if you want to park/transfer an ongoing call to another person, make a transfer, group call.
You can park/connected ongoing calls to another person, relocation, group calls.
Transfer call
Ungoing call: * *, tone, phone number, hang up.
NOTE! To dial external call, use access code for outgoing call (00) and phone number.
Divert extension to an internal extension
Activate:
Call 360, *21*phone number#, tone, hang up. Deactivate: 360#21#, tone, hang up.
Inquiry / Alternating between calls
During current call it is possible to park the call and make an inquiry to e.g. another extension. Then you can alternate between the two calls.
* *, ton, phone number
Switch between calls *
NOTE! To dial external call, use access code for outgoing call (00) and phone number.
Conference call
During current call it is possible to add another call (up to 8 participants)
During current call: * *, tone, phone number3
NOTE! To dial external call, use access code for outgoing call (00) and phone number.
Call waiting
Answering a second call (when hearing call waiting tone).
There are two alternatives:
1. Finish current call
2. Ask the person to wait *
1. Finish current call
2. Ask the person to wait: *
Alternate between the calls with *
Log out/in from your MEX extension
If the switchboard is having disruptions, you can log out of your MEX so you can make calls.
If the switchboard is out of order, you can log out from mex to make calls.
Logg off - dial *639*0#
Message will be send to your phone: "You are unlogged. Calls will not go through the switchboard."
Logga på - Slå *639*1#
Message will be send to your phone: "Calls will go through the switchboard."
Redial if busy
If you call an internal extension that is busy, you can activate the redial function, which automatically connects the call when the busy extension ends the first call.
If a person is occupied in calls, you can redial that extension.
If you dial an internal extension that is busy, you can activate the redial function that automatically connects the call when the busy extension ends the first call.
