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Attach an unwanted e-mail to KTH IT-Support

Attach the unwanted e-mail as attachment.

To report a phishing attempt or spam mail to KTH IT-Support, please attachment the unwanted message as attachement. By sending the mail as attachement give a better base for those who are taking care of the case (it contains the mail header, attachements and the text).

This manual shows how its done in the KTH webmail, but it can also be done the same way in many e-mail programs. If you dont know how to perform this operation in you e-mail program, use the webmail as described below.

  1. Open webmail.kth.se  in you web browser.
    If you are using Windows with Outlook you can do this directly in Outlook. Go down to Outlook further down on this page.
  2. Double click on the e-mail you received from us, it will open in a separate window and choose reply.
  3. Or create a new e-mail and click the symbol below to open in a separate window up to the right, if you not contacted us befor regarding this unwanted email. Send it to it-support@kth.se
  4. Arrange the windows side by side.
  5. Find the unwanted e-mail and drag and drop it in the message you are writing to us. It will be added as an attachement.
  6. Write the text you want to send to us.
  7. Click om the Send button to send the mail to us.

Outlook

If you are using Windows and Outlook you can do the above directly in Outlook.

  1. Open the mail you got from us in a separate window by doubleclicking on the mail from us in the list of emails in your Outlook.
  2. Click the reply button.
  3. Go back to the list of e-mails in your inbox.
  4. Click and hold left mouse button on the unwanted e-mail, and drag it in over the mail you opened in a separate window (the mail you want to send to us).
  5. Release the mouse button when the arrow/mail is over the mail you want to send. By dropping it inside this mail it will be added as attachement.
  6. Then you can just send it to us.
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Page responsible:it-support@kth.se
Belongs to: KTH Intranet
Last changed: Nov 18, 2020