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Extract the mail header in Outlook

To be able to trace an e-mail the e-mail heades must be shown. The instruction below shows how to extract the mail header in Outlook in Windows.

If you recieve some suspicious e-mail and want to report it to the email group or to the security department the unwanted e-mail must always be attached.

But there may be other situations where you should attach just the e-mail header, when it comes to troubleshooting, for example, for delayed emails.

Extract e-mail header in Outlook

  1. Start Outlook and double-click on the suspicious e-mail so that it opens in a window of its own
  2. Open the email on the Message Ribbon and click on File and click on Info and click onProperties
  3. When next dialog box opens, select and copy all the text in Internet headers
  4. Paste the text in the e-mail you intend to report and send it to it-support@kth.se .

Extract source code

  1. Open the email on the Message Ribbon and click on Actions and then to Other Actions and click on View Source
  2. It invokes Notepad and shows the full html source
  3. Save the created text file and attache it to the email. Send it to it-support@kth.se .
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Belongs to: KTH Intranet
Last changed: Dec 16, 2020