Deactivation of e-mail and KTH account for employees

KTH accounts and KTH emails are for students and employees at KTH, and therefore, the services are deactivated when you quit at KTH. This means that when you leave KTH, you will not be able to log in to your KTH account, and the email address linked to the account will stop working. Anyone sending emails to the address will receive an error message saying that the address does not exist.

If there are files, e-mails or other information on the account that you want to keep, you will have to move or copy them to another location yourself. It will not be possible to retrieve them after deactivation of your KTH account.

Move e-mail between different accounts

Storage on KTH's file servers

If you need a KTH account due to ongoing work at or with KTH, contact your responsible manager/equivalent, who will assess and decide if there is a need for an extension of your KTH account.

Deactivation of e-mail is based on a decision made by KTH's President from 2019. Read the President’s Decision (only available in Swedish): Beslut Deaktivering av e-post när anknytning upphör.pdf (pdf 1.1 MB)

When you quit and want to stay in touch with KTH

If you are a PhD student or a researcher:

• If you don't already have an ORCID-iD, create one KTH ORCID application , and update your profile (orcid.org) .
• Register/update your private e-mail address with KTH Alumni  to get information and invitations from KTH.
• Update Ladok (student.ladok.se)  with your private e-mail address, so your contact information is up-to-date.

If you are an employee:

• Register/update your private e-mail address with KTH Alumni  to get information and invitations from KTH.

Frequently asked questions about deactivation of e-mail and KTH account

You were previously promised to keep your KTH account for life, does that no longer apply?

In 2019, the Rector decided that when affiliation with KTH ends, the KTH account and associated e-mail address must be deactivated.

Decision Deactivation of e-mail when connection to KTH ends (In Swedish) (pdf 1.1 MB)

If someone sends an e-mail to a deactivated account, do they get an error message in response?

Yes, they get an error message.

One of the most common error messages is: “Recipient address rejected: User unknown in virtual alias table”

Can I forward my KTH e-mail account to another address when it has been deactivated?

No.

Deactivated accounts cannot have forwarding, the mailbox is disconnected from the account and thus cannot forward e-mails.

Can I apply for time exemption to manage my data before the acoount is closed?

No. Exemptions are not granted to gain more time to manage data linked to the account.

If you require an exemption for other reasons, you need to contact your responsible manager/equivalent at KTH, who will evaluate your request and decide on the extension of the account.

What technical help can I get when moving mail and data from my KTH account before it is deactivated?

We refer first and foremost to our quick reference guides, Move e-mail between different accounts  and Storage on KTH's file servers .

​For other technical questions, contact it-support@kth.se .

Do you have further questions?

Contact info@kth.se  if you have any other questions about the deactivation of your KTH account and e-mail.