On this page you will find answers to the most common questions about KTH account.
You can activate your KTH account using an electronic ID (e-ID). Follow the instructions on the
KTH account
page.
If you do not have an e-ID, you must visit
KTH Entré
in person. Please note that even if you have the electronic ID FrejaID, but you do not have a Swedish personal identity number, you must first visit KTH Entré to activate your KTH account for the first time.
Upon presentation of a
valid identification document
, you will receive an activation code to activate your KTH account.
If you want to change your current password, have forgotten it, or have had it reset by KTH, go to the
KTH account
page.
If you do not have an e-ID, you must visit
KTH Entré
in person. Upon presentation of a
valid identification document
, you will receive an activation code to to change or reset your password.
If you encounter problems when scanning the QR code with your Mobile BankID on another device, it may be because too much time has passed. The QR code is valid for approximately 20 to 30 seconds.
Instead, try completing the entire process on the device where Mobile BankID is installed. In that case, select "Mobile BankID on this device".
Be very careful to enter your date of birth in the correct format: yyyy-mm-dd.
Finally, verify that no more than 24 hours have passed since the activation code was issued.
If you cannot log in with your new password, your KTH account may have been locked due to too many incorrect attempts. Make sure you've updated and entered the new password on all your devices, email programs, and calendar programs. Wait for 20 minutes and then try to log in again.
Once you have received confirmation that the information has been updated, a new attempt with electronic identification can be made.
If you can't log in to submit the form, please send an e-mail to
it-support@kth.se
.
Yes. For every KTH Account, an e-mail account is created. Standard format of e-mail addresses are username@kth.se.
The e-mail is reached either by web at
webmail.kth.se
, or by using an e-mail client. Settings for the most common e-mail clients can be found on the page
E-mail
.
Please note that KTH IT-Support does not give support on external e-mail systems.
No, it is not possible to choose your own username. The username is generated automatically when the KTH account is created, based on information in the student records system (Ladok) or the KTH HR system (KTH-HR).
The system generates an unused username consisting of 2 to 8 characters, based on your first and/or last name. If no suitable combinations are available, a sequence number may be included in the username.
A username change may be requested when the KTH account is initially handed over. Requests are considered for cases involving:
Clearly offensive usernames (in Swedish or English)
Usernames created due to misspellings
If a need arises later during your time at KTH, a username change may be granted only in exceptional circumstances. Sensitive personal reasons, such as gender transition, may be taken into account. Ordinary name changes due to marriage or divorce are generally not considered sufficient grounds.
Important: Changing your username involves more than a name change. You will receive an entirely new identity within KTH's systems. All previous service associations will be removed, and you will no longer be able to access information that was saved under your previous username.
The personal information stored in the central user database primarily includes your name and personal identity number.
Your personal identity number is used restrictively, mainly when activating your KTH account or changing your password. In other systems, your KTH-ID is generally used instead (see the question "What is a KTH-ID?" below).
The central user database also contains information obtained from:
Ladok (courses and study programs)
The personnel register (departments and organisational units).
Your KTH-ID is a unique identifier in the central user database, KTH-ID is implemented for fewer implementations depending on social security numbers. Social security numbers are unsuitable to use due to restrictions, they can be changed, and some people also lack social security number (for instance foreign guests). A user does not have to memorize the KTH-ID, the username and password work just fine.
You can find your KTH-ID by following these steps:
Click on the link auth.id.kth.se to go to the My KTH Account page.
Click the Manage my KTH account button.
Here you can, among other things, see your KTH ID.
You cannot change your name directly in KTH's user database. Your name is automatically retrieved from the Swedish Tax Agency (Skatteverket) through either the Ladok student records system or the KTH-HR personnel register.
If you wish to change your name, you must contact Skatteverket.
KTH currently uses two electronic identification (eID) services, BankID and Freja ID, to provide secure digital access to KTH services.
BankID
BankID is a Swedish electronic identification (eID) service. To obtain a BankID, you must have a Swedish personal identity number and be a customer of a Swedish bank that issues BankID. You must also possess an approved Swedish identity document.
FrejaID is an electronic identification (eID) service that is also available to individuals who do not have a Swedish personal identity number. You register for Freja ID using your biometric passport.
