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Easier to Travel Greener with KTH's New Travel Agency

Magda Ousi
According to Magda Ousi, Travel Manager at KTH, many employees have been involved in defining the requirements for the newly procured travel agency service. Photo: KTH.
Published Feb 24, 2025

KTH is switching its travel agency service from Egencia to BIG Travel on 1 April. Employees booking a business trip or adjusting an already booked trip during the spring should be aware of some important dates for the next six months due to the change.

KTH's sustainability goals have been central to the procurement of the new travel agency service.

"Anyone booking a trip should be able to filter the travel options in the travel agency service and thus see how much carbon dioxide each airline emits and be able to choose the most environmentally friendly travel option," Magda Ousi, Travel Manager at KTH, says.

KTH's travel policy will be integrated into the new travel agency service, which will make it easier for the traveler to choose according to the policy and give KTH a better basis for follow-up.

"This means that if someone books a travel option that does not comply with KTH's travel policy, a message will appear in the booking portal that it is outside the policy, and the person will then need to actively justify their choice of means of transport," Ousi says.

"For example, for air tickets, economy class applies, and options outside this class will be marked as a deviation from KTH's travel policy."

BIG Travel will also report to KTH on the carbon dioxide emissions from KTH's travel by air, train, and other means, as required by the government.

Ousi points out that BIG Travel is a full-service travel agency for KTH's individual travelers, affiliates, guests, and small groups of up to nine people in Sweden and abroad.

"With BIG Travel, it will be possible to book travel for larger groups of more than nine people via their group services, BIG Meetings," Ousi says.

KTH has also set security requirements for the new travel agency service.

"As an employer, we are responsible for our employees during business trips, and we need to be able to track our travelers. It is important to be able to locate them quickly, for example in the event of a natural disaster. The security department will have access to a portal for this," Ousi says.

BIG Travel will be accessible via "My Services" in the personalized menu on the KTH website when the user is logged in.

"The HR system will transfer some user information to the traveler profile in BIG Travel, but each traveler will have to complete their profile with, among other things, their mobile phone number when they book a trip for the first time," Ousi says.

Important Dates to Keep in Mind for Business Travel in Spring and Summer 2025

  • 31 March: Last date for new travel bookings in Egencia or additional bookings to an already booked trip.
  • Only book travel through Egencia that will take place until 30 June. Wait to book new trips that will take place from 1 July onwards until the new travel agency service BIG Travel is operational, from 1 April.
  • 1 April: All future trips must be booked through BIG Travel.

Important Considerations Before 31 March 2025 for Already Booked Trips

  • If you want to download the itinerary or booking confirmation and print it from Egencia's booking portal, you need to do so by 31 March. From 1 April, you will need to call or email Egencia, up to and including 30 June, for assistance with changes and cancellations to existing bookings.
  • 30 June: Deadline for changes and cancellations with Egencia of existing flight, train, car, and hotel bookings.
  • 31 August: Deadline for payment of all invoices for travel booked through Egencia.

Text: Marianne Norén

Page responsible:redaktion@kth.se
Belongs to: Current
Last changed: Feb 24, 2025