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Extract the e-mail header in the webmail

To be able to trace an e-mail the e-mail heades must be shown.

If you recieve some suspicious e-mail and want to report it to the email group or to the security department the unwanted e-mail must always be attached .

But there may be other situations where you should attach just the e-mail header, when it comes to troubleshooting, for example, for delayed emails.

To get the e-mail header in the webmail, do like this:

  1. Start the webmail webmail.kth.se  and double-click on the suspicious e-mail so that it opens in a window of its own
  2. Click on the button with 3 dots and click on View message details
  3. Select and copy all text in the Internet headers box
  4. Paste the text in the request you are about to send in.
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Page responsible:it-support@kth.se
Belongs to: KTH Intranet
Last changed: Nov 25, 2020