Solved: Problems with the KTH Edge case management system
Published Oct 28, 2025
KTH Edge has problems with backlog of rights on tickets
System/Service: KTH Edge
Interruption: Unknown
Status: Solved
Who is affected: Employees, users of KTH Edge
How the interruption affects you: The problem may occur occasionally. Tickets are not visible in your support group even though new tickets should be visible. KTH receives all incoming e-mail but the tickets are not visible to your support group. We at IT have to re-read the permissions when we see that this has occurred. This means that no tickets are visible when this re-read process takes place.