Information and management for the services and licenses that are ordered through ITA — ordering portal.
IT services and licences
KTH's IT department offers the following IT services and licences in ITA — the ordering portal for staff at KTH. These can be ordered for internal debiting on a timed basis.
IT Workplace
KTH Mac
KTH Ubuntu
KTH Windows (WIKS)
In order to use the IT workplace service, you must select predefined computer models that are available in the
Portal for IT matters
.
KTH-client backup
CrashPlan
If you want to read more about the services, you will find more in-depth information in our service catalog at
Service Catalogue
.
In ITA - Ordering portal, you can order the mentioned IT services and licences above. However, if you want to order computers, other IT equipment or licenses that are not in the range above, go to
IT products
.
Log in to the portal
You log in with your KTH account. If you work remotely, you need to connect your computer to
VPN at KTH
.
Log in to ITA - Ordering portal
Orders are handled in ITA - Ordering portal and can only be placed by
authorized purchasers
from each individual school at KTH. If you want to become a purchaser for your school, ask one of the authorized purchasers or your nearest chief to
Contact KTH IT-Support
.
Manage orders and user profiles
If you want to add or cancel an order, or change a user's department or school, you can do so by adding or editing an existing order or user profile.
Search for a user profile
In order to manage services, licenses or creating a user profile, you first need to search for the user, to avoid creating duplicates.
Click on "User" ("Användare") in the gray top menu
Choose "Search for user" ("Sök efter användare") in the drop-down menu
Fill in one or all of the following fields:
“Ange Förnamn” — Given name
“Ange Efternamn” — Family name
“Ange Personnummer”— Swedish personal identity number/birthdate (in the format YYMMDD or YYMMDD-NNNN)
Click on the button "Search user" ("Sök användare") to search for the user. If the user does not exist, a "Create New User" ("Skapa NY användare")-button will appear.
Create a new user profile
To create a new order for an employee who is in need of a certain IT service or a licence, you first need to create the user in the ITA - ordering portal.
Click on "Create New User" ("Skapa NY användare") to start creating a new user profile.
Fill in the following fields:
Förnamn — Given name
Efternamn — Family name
Personnummer/födelsedatum — Swedish personal identity number/birthdate (in the format YYMMDD or YYMMDD-NNNN)
Select which department the user belongs to in the drop-down menu for "Department" ("Avdelning").
Click on "Create New User" ("Skapa ny användare") to save.
Now you can proceed to order services or licenses for the user.
Start by searching for the user under the tab "User" ("Användare") and then "Search user" ("Sök användare")
Click on the button "Edit user" ("Redigera användare") (cog wheel) on selected person you want to add a service or license for
In the table for "Overview of the user's services" ("Översikt av användarens tjänster") click on "Add new service" ("Lägg till NY tjänst")to add a new service or license
Select a service in the drop-down menu (if the user already has a service active, that service is not selectable).
Optionally add permissions linked to the service or another relevant information in the field for "Other information" ("Övrig information mm.")
Fill in the options for:
Startdatum (Start date)
Tidsbegränsning (Time limitation). Choose "Indefinitely" ("Tillsvidare") if the service or license is to apply indefinitely.
Finish by clicking the green "Create Service" ("Skapa tjänst") button.
Start by searching for the user under the tab “User” ("Användare") and then "Search user" ("Sök användare")
Click on the button "Edit user" ("Redigera användare") (cog wheel) on selected person you want to end service or license for
In the table for "Overview of the user's services" ("Översikt av användarens tjänster"), click on "Edit" ("Redigera") (cog wheel) for the service or license you want to cancel.
Change "Time limitation" ("Tidsbegränsning") to "Choose an end date" ("Välj ett slutdatum")
Fill in the options for
“Slutdatum” - End date
“Anledning till avbeställning” - Reason for cancellation
When selecting "Quiting KTH" ("Slutar på KTH"), KTH IT-support removes all associated rights to the service. This can, for example, be access to folders on G:\ or P:\ when cancelling KTH Windows (WIKS)
When selecting "Don't need the service" ("Behöver ej tjänsten"), KTH IT support only removes the service and not the rights linked to the service, for example G:\ or P:\ when canceling KTH Windows (WIKS)
Kopiera Konto till USB (250 kr) - Copy Account to USB (250 kr)
Click on "Save changes" ("Spara ändring") to save.
A case for KTH IT-Support will automatically be created on the end date. After that, the service or license is removed. Contact KTH IT-Support
if you do not receive an email on the end date that a cancellation case has been created.
Start by searching for the user under the tab “User” ("Användare") and then "Search user" ("Sök användare").
Click on the button "Edit user" ("Redigera användare") (cog wheel) on selected person you want to extend a service or licence for.
In the table for "Overview of the user's services" ("Översikt av användarens tjänster"), click on "Edit" ("Redigera") (cog wheel) for the service or licence you want to extend.
In the "Edit service" ("Redigera tjänst") box under "Time limit" ("Tidsbegränsning") you can either choose a new end date or "Indefinitely" ("Tillsvidare") in the drop-down menu. Then click "Save Change" ("Spara ändring").
If a user change department within the same school, the department needs to be changed in the ordering portal.
Please note that you can only change departments within the school you are the purchaser for.
Start by searching for the user under the tab "User" ("Användare") and then "Search user" ("Sök användare")
Click on the button "Edit user" ("Redigera användare") (cog wheel) on selected person you want to change department for
Click on the button "Edit user" ("Redigera användare")
Select the new department in the drop-down list "Department/Project" ("Avdelning/Projekt") and choose whether it should happen immediately or choose a date for the change. Then click "Update" ("Uppdatera").
If a user has changed school but still wants to keep his services, an authorized purchaser at the new school can make a school change in the ordering portal. As an authorized purchaser, you can only transfer a user from another school to your own school.
Start by searching for the user under the tab “User” ("Användare") and then "Search user" ("Sök användare")
Click on the button "School change" ("Skolbyte")
You see that "New School" ("Ny skola") is not selectable, which means that you can only move a user to the school that you, as the purchaser, belong to. Select the correct "Department/Project" ("Avdelning/Projekt") and time for change ("Tidpunkt för ändring"). Confirm by clicking the "Change School" ("Byt skola") button.
The order tab ("Beställningar")
Click on the tab "Orders" ("Beställningar") and select "View orders" ("Visa beställningar") and the orders for your school that you belong to will be displayed .
On the row under "Orders for my school" ("Beställningar för min skola"), you can in the drop-down menu next to "Show:" ("Visa:") choose what orders you want to view, for instance "My orders" ("Mina beställningar").
After you have chosen the type of orders you want to filter your search by, under the heading "Order" ("Beställning"), you can click on "Show" ("Visa") to find out more information about the order, or press "Change" ("Ändra") to possibly change something in an already placed order.
The history tab ("Historik")
Under the "History" tab ("Historik") you can select "History for services" ("Historik för tjänster") or "History for users" ("Historik för användare") to see the history of one or more orders of the school you belong to. You can then, for example, filter on "Name" ("Namn") to get a more detailed search result.
