KTH Windows
Information about IT-service "IT-workplace KTH Windows".
Description
KTH Windows (even called WIKS) is KTH's common standard workplace based on Windows 10 as the operating system, MS Office version 2016 and a number of other utility programs.
Applicable to all employees and students at KTH, regardless of whether it concerns educational activities, research, technical or administrative staff.
Purpose
- Provide a reliable Windows infrastructure where the University Administration and the schools are involved in the development operation and support of the platform.
- Coordination of the operation and support for this environment by minimizing duplicated work and streamlining resource use at KTH.
- Reduce the total cost at KTH for efforts within investment, operation and development in local Windows platforms.
- Streamline and facilitate collaboration between undergraduate education, research and administration (e.g. sharing files, calendars, function mail, system access).
- Green IT! Increase environmental awareness.
Scope
Included in the service
- Advice on the purchase of a computer
- Installation of computer
- Installation and maintenance of KTH-licensed software and applications
- Self-service software installation portal
- Antivirus software
- Installation of printers
- Automatic security updates
- Access to KTH Windows resources via Citrix remote desktop
- Access to KTH Windows resources via VPN
- Support via reception desk, phone, e-mail, remote administration and on site with users at KTH
- Personal file storage in home directory (20GB with possibility of expansion).
- Shared file storage in common areas for schools/departments.
- Shared file storage in project areas for groups/projects.
- Printing services with quota management, reporting.
Options and limitations for the computer workplace
Limitations
- The service is only available for KTH-owned computers
- User support only covers resources for the computer and the services that ITA provides
- Support is provided during KTH IT-Support's opening hours
- Support on the computer takes place at KTH
- The service does not include application support
- Service window is active on Thursdays after 15:00, when availability may be limited
Options
Standard
- Basic implementation with KTH's central IT Support as the primary support channel or alternatively the school's local support staff
- Alternatively, with IT-contracted local support staff at the school (to be done by agreement between the school and IT)
Shared-admin
- Applied according to a special routine where KTH Windows (WIKS) Standard cannot meet user needs
- Gives administrative permissions on the computer incl. possibility for the user to install software themselves
- Information and form for shared admin can be found here, Policy for shared admin computer .
Computer room
- Tailored for student and educational needs
Resource computer
- Shared computer for several users who have KTH account, e.g. in common areas
Applications
The KTH Windows (WIKS) platform is by default a managed computer environment, which means that the applications are provided by KTH IT support, via the Software Center .
Approved computers
The KTH Windows (WIKS) platform is installed on tested and certified computer models. Those models are chosen based on performance, economy and longevity.
Lifespan and replacement plan for computers
The computers become old and less efficient after a few years, considering the cost in the form of lower productivity and increased support efforts, the computers need to be replaced at reasonable intervals.
In addition, our hardware manufacturers are required to provide security updates for BIOS, Firmware and drivers - this limit is set for five years.
Together, this means that we try as much as possible to replace the computers within these five years.
From an economic and environmental perspective, this is considered very good.
Debiting
User and computer
| User | 600 kr / month |
| Resource computer | 600 kr / month |
| Computer in the computer room (none IKT) | 600 kr / month |
| Computer in the computer room (IKT) | 400 kr / month |
Application packaging and distribution
| Application packaging according to normal routines | Included |
| Express packaging | 5000 kr / application |
KTH-Print for Schools at KTH
| Fee per connected multifunction printer | 350 kr / year |
| System configuration | per hour according to the Price list |
Support and order
KTH IT-Support
Opening hours: Monday to Friday: 8:00 - 16:30
Phone: +468 - 790 6600
E-mail: it-support@kth.se
Visiting address: Drottning Kristinas väg 4
Order
Computers are purchased according to current procedures for each school and department.
All computers must be certified and purchased by using the self-service portal Ordering IT-Products .
Application for KTH Windows (WIKS) access can be submitted by authorized purchaser using the ITA-ordering portal, Order IT services and licenses .