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Immediate crisis support, 0-24 hours

Here you will find checklists for crisis support, both for directly affected persons and for indirectly affected persons in work groups or student groups.

For those who are on site during a crisis or arrive to site

Provide crisis support to affected persons. The goal is to create security and to provide care.

If possible, move the affected to a secluded place. Protect the affected from the crowd and / or others strong impressions.

  1. Do not leave the affected person alone.
  2. Do not allow any affected person to go to hospital alone. Arrange company.
  3. Do not allow any affected person to drive home by themselves.
  4. Make sure the affected person contacts relatives to inform them of the situation. Help the affected person with contacting relatives, if necessary.
  5. The affected person might not be receptive to information at this stage. Provide only simple information. Listen more and talk less. Show understanding and do not question their experiences, feelings or actions. Some affected people experience guilt or self-blame.
  6. Investigate what strategies the affected person has to cope with what has happend, during the coming 24 hours.
  7. If necessary, arrange with social contacts for the evening / weekend.
  8. Make sure the affected person has a manager or work colleague to contact for the next 24 hours.
  9. Meet with the affected person the next day. Determine a place and time.
  10. Arrange so that the affected person gets home safely.

Crisis support to working group / student group (which are indirectly affected)

In connection with the incident

The goal is to create structure and to give and receive information.

  1. Gather work collegues/ teachers and students.
  2. Inform them of the incident.
  3. Answer questions about the incident.
  4. Give brief information on common crisis reactions.
  5. Motivate everyone into paying attention to each other's reactions.
  6. Provide time for another iformation meeting the next working day.
  7. If necessary, arrange social contacts for the evening / weekend. No one should have to be alone.
  8. Arrgange so that everyone comes home safely.

Continued crisis support after the incident

The goal is for everyone to feel that they have the opportunity to help themselves and each other in crisis situations.

  1. If necessary and / or if many persons are affected; gather work collegues / students in smaller groups. The groups should, if possible, be within their regular work / student groups.
  2. Prepare for conversation in the groups. You do not have to be a professional caregiver to orginaze such conversations. The ordinary manager or teacher is often the appropriate person.
  3. Give everyone who wants the opportunity to express their thoughts, feelings and reactions.
  4. Try to find out if anyone needs an individual talk.
  5. If necessary, briefly repeat information on common crisis reactions.
  6. Motivate everyone into paying attention to their own and each other's reactions.
  7. If necessary, determine a follow-up meeting with group conversations the following day.

Checklist for appointed representative in the school's crisis group: Prepare for continued crisis support and formalities

The goal is for the representative to get support and consultation and to inform all relevant functions about the incident.

  1. Have you informed KTH's emergency number about the incident?
  2. Have you informed the Security Manager?
  3. Have you informed the Head of the School / equivalent?
  4. Should the school's crisis management team be informed?
  5. Should the school's crisis management team be convened?
  6. Are you going to report the indicent to the police? A police report should always be made the same day of the incident so that the police and prosecutors can act immediately. The affected person is usually involved in the final decision, since the affected person becomes a part in the errand.
  7. Should you report a serious incident to the Swedish Work Environment Authority?
  8. Inform the safety representative about what has happened. The safety representative has to sign the notification of incidents to the Swedish Work Environment Authority.
  9. Is it a serious accident has to be reported to the Swedish Work Environment Authority?
  10. Document all events: time, event, who is involved, efforts, responsible, how / when to follow up.
  11. If necessary, contact the occupational health care and / or the student health care staff for advice,
  12. If needed, contact HR specialist at the Human Resources / GVS for consultation and guidance.
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Page responsible:Lotta Gustavsson
Belongs to: KTH Intranet
Last changed: Mar 12, 2020