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KTH client backup - Crashplan

Information about backup with the Crashplan service

KTH provides backup client (Crashplan) backup of the managed platforms KTH Mac and KTH Ubuntu laptops. The service can be ordered for other platforms.  

KTH client backup

Data is often saved locally on computers (especially on laptops), which means that information is is in risk of getting lost or end up in the wrong hands if the computer is destroyed or lost. Backup of local data protects both individuals and KTH as organization from data loss.

KTH therefore provides backup with Crashplan, which continuously backs up the computer's files as long as the computer is on and has access to the Internet.

Crashplan is chosen because it is easy to use and you as an end user have control over your own backups, access to your data and the ability to reread at any time via a browser or client program.

We have chosen to save as much as possible on the computer - backup is not limited to individual directories. However, we exclude system files.

The backup client is automatically installed on computers with the KTH Mac services and KTH Ubuntu laptops. See more info below.


  • Continuous backup in the background
  • Unlimited amount of data for backup
  • Up to four devices per user
  • Backup at campus, home or while traveling
  • Encrypted backup
  • User-friendly web interface for managing backup and retrival
  • Sign in with your KTH account
  • Extensive support documentation

Who gets backup?

All employees have the opportunity to use KTH Client Backup with Crashplan. However, it is no longer included as standard in all our platform services.

For users of KTH Mac and portable KTH Ubuntu, Crashplan is included in the service for the time being.

Users of KTH Windows or completely self-administered operating systems need to order KTH Client Backup with Crashplan as a separate service.

Licensing requirements

The license modell for Crashplan is a so-called "named user license" and may only be used on personal computers (owned by KTH). This means that Crashplan is not allowed to install on machines that are used by multiple users such as resource or lab computers.

System Requirements

The computer must be running a modern Desktop operating system - server OS’ are handled differently and may not use this service. For more information, see Supported Operating Systems on Crashplan (external link) .

KTH Windows

The Windows environment uses roaming profiles / folder redirection to copy certain directories to central file servers. For laptops, it is recommended that you use OneDrive to duplicate and sync your files to the cloud. If you still want a backup, you can order the service for your computer.


KTH Macs automatically get Crashplan installed for all registered users.

KTH Ubuntu

Laptops and other computers with local home directories get the Crashplan client.

However, most KTH Ubuntu clients are desktops with network home directories stored on file servers (in AFS). Backups are therefore only made to order if you have locally stored research data.

Other operating systems

For clients that are not centrally managed, you can order KTH Client Backup as a separate service. See Ordering IT products .

The client must meet Crashplan's Crashplan system requirements (external link) . Backups of servers are not supported, only of end-user devices.

Data Security

KTH meets the EU requirements for GDPR with the backup service via Crashplan.

All storage and communication between client and Code42's servers is encrypted.

Status of the service

To see the status of the service, please go to the web page (external link)  > CrashPlan for Enterprise > 

More information

How Crashplan works

Get started

Limitations and considerations


Which files are backed up and kept


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Belongs to: KTH Intranet
Last changed: Aug 29, 2023