Digital Meetings
Update regarding issues with digital meetings in Teams and Windows 11.
System/Service: Teams meetings and Windows 11
Status: Troubleshooting in progress. No prognosis when it will be resolved.
Who is affected: Everyone who hosts or participates in Teams meetings.
How the interruption affects you: The IT Department is aware of the issues some users are experiencing with digital meetings particularly in Teams as well as questions regarding a potential link to the transition to Windows 11. Extensive troubleshooting has been ongoing for some time and continues with high priority to identify and address the underlying causes.
Despite several measures taken, it has not yet been possible to determine a definitive root cause for these issues. Furthermore, it has not been established that either Windows 11 or Teams, in isolation, is the cause. The troubleshooting process is complicated by the fact that several changes have occurred during the same period. To date, the investigation has covered areas such as device drivers, various computer models, VPN configuration, the upgrade to Windows 11, and other changes within the IT environment.
Please continue to report issues
To assist with troubleshooting, it is important that issues continue to be reported through KTH’s standard support channels. The more information provided regarding when and how these problems occur, the better the chances of identifying any underlying patterns.
The IT Department acknowledges that these issues may impact both your work and your experience of our digital meeting services. Although a definitive solution has not yet been identified, work continues on improving stability and the user experience.
We will provide further information as new results or measures become available to share.