Issues with the KTH Edge incident management system
Published Oct 28, 2026
Bugs in KTH Edge introduced in the latest update
System/Service: KTH Edge incident management system
Status: Reported the issue to the supplier. Awaiting action.
Who is affected: Staff members who handle tickets in the incident management system KTH Edge
How the interruption affects you: Three bugs have been identified following the system update on 2026-10-22.
- If someone else has updated a ticket, it will state that you do not have permission to access that person’s data card.
- A small number of users in the incident management system receive an error message when attempting to save a case containing new information—for example, a new category.
Workaround: Refresh the webpage for the ticket and try saving again. This has resolved the intermittent issue for most users who have encountered this error.
- Also a previous bug have appeared again. When downloading attachments a few persons will get an errormessage regarding antivirus service not available. You can ignore that errormessage and continue with your attachment.