Important information about password change for your KTH account
Due to the increasing number of hacking attempts against Swedish universities and authorities, all users must change the password for both their KTH account and WiFi Network Secret (eduroam and VPN) by June 3, 2024. After that, passwords that have not been changed will be reset. You can still change your password via Swedish Mobile BankID or by visiting KTH after this date.
These cases are not treated as urgent, but will be taken care of as soon as possible, thank you for your patience!
Step 1: Change the password to your KTH account and then update it on your devices
If you have Swedish Mobile BankID, change the password to your KTH account at
www.kth.se/activate
.
If you do not have Swedish Mobile BankID, you need to visit
KTH Entré
or one of the Service Centers in Flemingsberg, Kista or Södertälje. Take the
valid identification
with you.
Read more about how to change your password for your
KTH Account
.
After the password change is done, log out on all devices (mobile phones, computers, tablets) where you use your KTH account and then log in again with your new password. It is especially important that devices with email accounts are updated with the new password as soon as possible. Otherwise, there is a risk that the KTH account will be locked due to too many incorrect login attempts.
If you have an IT Workplace computer, you need to follow the instructions in the drop-down menu below.
If you work on KTH Windows
Make sure that the computer is connected with an ethernet cable at Campus.
Restart the computer after the password change is done.
Log in with your new password.
If you are working remotely/wirelessly; log in with your new password and VPN active directly from the login screen.
If you work on KTH Mac
The local password on your Mac does not change when you change the password on the KTH account. If you want the same, you must do as below.
If you already have changed your password, start by logging in to your KTH Mac computer with your old password
Change your computer password by clicking on the KTH icon on the top menu and choose “Change password”. This has to be done when connected to a KTH network on site (eduroam, wired network or VPN).
Make sure to update or validate the password for any KTH accounts added to Mail.app and Calender.app or in System Settings/Preferences → Internet Accounts.
Remove and re-add eduroam to your devices following the instructions for
eduroam at KTH
.
If you use a VPN connection, use your new Network secret as the password in your Cisco Secure Client VPN client on your computer and mobile.
Frequently asked questions about the password change
Your KTH account password and WiFi Network secret have now been reset.
Follow Step 1 and Step 2 as above to regain access to your KTH account and wireless network.
If you encounter problems in connection when trying to scan the QR code showing time-out error, try to complete the entire process on the device where you have BankID installed. You then choose the option BankID on this device instead.
Be very careful to enter your date of birth in the exact correct format. Use the date picker.
Try completing the steps in another browser, preferably in a private (incognito) window.
Finally, check that it has not been more than 24 hours since the code was issued. If you are outside Sweden and thus in a different time zone, it may be necessary to temporarily change the local time in your device to Swedish time, UTC+1 during winter time and UTC+2 during summer time.
No you do not have to carry out step 2. Network secret resets for your account after June 3rd. Should you need a Network secret in the future, you can create a new one according to the instructions found here
Retrieve existing or create a new eduroam network secret
.
