Service Management System (Edge)
Efecte Edge is Service Management System used at KTH.
Getting started with Edge
In order to be able to work in the Service Management System, you need to have access to the system. It is also good to take a course in the Edge system, which can be found in Canvas.
Manage Edge
Learn how to manage Edge by reading information on the following pages:
Missing folders in the left column of Edge
Using the Knowledge Base in e-mail
Find a case when you search in Edge
Mail to many people and receive the responses as own cases in Edge
Mail to many and get the answers in ONE case in Edge
Move from shared mailbox into Edge
More links will be published shortly!
Views, searches and statistics
In Edge, you can create your own views, and you can also extract statistics on, for example, the number of cases solved during a certain period of time, and more.
Views, searches and statistics
Known issues in Edge
If you have a problem in Edge, you can first look at current and solved problems before reporting it to KTH IT-Support.
Known issues connected to Edge
FAQ about Edge
Frequently asked questions about Edge