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Mail to many people and receive the responses as own cases in Edge

You can send an e-mail to many people from Outlook and receive each answer as a separate case in Edge.

When done this way, your name will appear as the sender in the e-mail that is made in Outlook. But replies to this e-mail will go to your support group in Edge and not to your personal mailbox.

Do as follows:

  1. Create a new e-mail in Outlook
  2. Choose Options and make sure Bcc field is shown
  3. Click on Direct Replies To
    "Bcc" and "Direct Replies To" fields are marked.
  4. Change under "Delivery options" for "Have replies sent to" to the desired support group in Edge and click on Close
    E-mail address to send replies to is marked.
  5. Enter all recipients' addresses in the box for Bcc so that people whose names are in the Bcc field can't be seen by other recipients.
    E-mail wih the e-mail addresses under Bcc is displayed.
  6. Now, all responses to this mail will come in as their own separate cases in Edge.