FAQ about Edge

Frequently questions and answers about Edge

I can't find my “queue” in Edge, where are my cases?

Queues do not exist as a concept in Edge. Cases are assigned to Support Groups. You can see all incidents in the support groups you are a part of via the “1.2 Open Incidents in My Teams” view under the “Incidents” tab in the left field. Support group administrators can also post searches for the workgroup under the department/school tab in the left field.

I cannot log into the system even though I am added to a support group

Just being a member of a support group is not enough. You also need the permissions to log into the system. Ask your group administrator to Contact KTH IT-Support  for help.

I don't have the ability to set reminders in Edge, but my colleagues can

It depends on how you open a case. If you have made a Dashboard for your cases and click on a case number (KTH-INC-XXXXXXX), it opens in a mode where all functionality is not available, e.g. button for new reminder.
If you instead click on the number to the left of the case number, the case will be opened in a different view, where you can find the button for creating a new reminder.

Now you can create/edit the Reminder field.