Order access to Edge
Contact KTH IT-support to order access to Edge.
The person has to be staff or consultant.
KTH IT-support needs to know:
- Username for the person.
- What wiev the person should have in the left column.
The access to support groups is managed by the local supportgroup administrator for the support group.
Facts:
Access to Edge is in 3 parts.
- Access to the system Edge - order from KTH IT-Support as described above.
This access is synchronized once every night. So login can be done at earliest the day after reply from KTH IT-Support. - Access to the views in the left column at your school/department - order from KTH IT-Support at the same time.
To be able to connect the right school/department views an attempt to log in has to be done in Edge. The login does not have to be successful, so you can try to login even before step 1 (above) is finnished. - Access to a supportgroup and the tickets - is managed by the supportgroupsadministrator at your school/department.
A supportperson can be added before step 1 and 2, even that the person cannot login to Edge.