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Threats or violence

How can I help a colleague or student who has been subjected to violence or threats of violence?

Emergency security support

If emergency security support is needed in any difficult situation, call 08-790 77 00 and request security assistance. Be prepared to provide the following details:

  • Your name
  • KTH details (school, department/centre and address)
  • “We need immediate security support because…”

Emergency measures:

  • Take the victim aside to a safe, calm place.
  • Give care by being kind and supportive.
  • Physical care if needed, a hot drink, and perhaps a blanket or jacket.
  • Keep the victim under constant supervision.

Contacts for emergency and serious incidents

  • Call SOS Alarm 112 as soon as necessary and possible without risk.
  • Inform KTH’s internal emergency number, 08-790 77 00.


Internal emergency number 08-790 77 00

KTH’s internal emergency number, 08-790 77 00, is linked to an emergency call centre run by a security company. At busy times you may be placed in a queue, but the operator will respond as soon as possible. 08-790 77 00 is a priority number at the emergency call centre.

  • Do not let the victim drive.
  • Arrange for the victim to be accompanied home.
  • If the victim lives alone, arrange company if possible.

Actions the employer/student can take

  • Inform the victim’s family/relatives.
  • Contact the HR Department for crisis support.
  • Crisis support for students through study counselors or student health services.
  • Appoint a supporter for the next few days.

Personal threats

  • If possible, keep a distance from the one(s) making the threat.
  • Stay calm.
  • Be friendly, do not provoke, do not interrupt.
  • Avoid physical contact.
  • If you know the perpetrator’s name, use it.
  • Try to alert colleagues or others of the threat.

If the threat is acted upon

  • Take shelter and ask colleagues for help.
  • Try to distance yourself from the location.
  • Emergency protection – use the violence you need to protect yourself or save lives.

Threats by e-mail/text message/chat/online

All forms of digital communication leave invisible traces. Therefore, do the following:

  • Save the message.
  • Contact the Head of Security.

Threats by letter/post

If you receive a letter that contains a threat or some other illegal message, it’s important to think about:

  • Do not touch the letter unnecessarily.
  • Place the letter in a plastic folder or some other protective cover (to preserve evidence).
  • Note the date of arrival.
  • Contact KTH's Head of Security  to arrange collection.
  • If you recognise the type of package as a “threat or harassment”, do not open it but hand it directly to the Head of Security.

Online harassment

If you experience offensive and/or harassing treatment online, such as film sequences or manipulated images:

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Belongs to: KTH Intranet
Last changed: May 02, 2024
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