Phone threats and bomb threats
Instructions for how employees should behave and important questions to ask if various threats are given over the phone.
Remember:
- Stay calm
- Be friendly
- Make a note of the caller number, call length and exact time.
- Think carefully about the caller’s voice, any distinctive features etc.
- Do not interrupt
- Write down as many details as possible about the call.
- Keep the conversation going.
- Does the caller mention any names or locations?
Examples of questions to consider
- Who or what is the target of the threat?
- Is there a motive?
- What was the exact wording of the threat?
- Are any demands being made?
- Where is the bomb located?
- When will the bomb explode?
- Did the caller plant the bomb themselves?
Types of threat
Bomb. Fire. Violence. Other…?
The caller’s language
Swedish dialect/accent. Other…?
The caller’s identity
Man. Woman. Boy. Girl.
The caller’s attitude
Calm. Agitated. Familiarity with premises/operations. Other…?
The caller’s voice
Deep. High-pitched. Loud. Slurred. Quiet. Soft-spoken.
The caller’s speech
Fast. Stuttering. Swear words. Technical/professional terms. Well-spoken. Distinctive. Other…?
Background noises
Silence. Voices. Children. Traffic. Aircraft. Music. Machines. Radio/TV. Other…?