Confluence
Information about "Confluence" service as a documentation and collaboration tool. This service is available to KTH employees.
Description
Confluence (atlassian.com)
is a documentation and collaboration tool based on Wiki technology.
The system is well suited for keeping internal documentation about work processes and routines, etc.
Confluence also includes a flexible drawing tool (Gliffy) to simplify documentation.
Scope
Target group
The service is aimed at groups within KTH's schools or University Administration who are in need of a documentation/collaboration tool.
The service cannot be used or ordered by students.
Definition
This service provides access to a dedicated private area (Space) where documentation can be kept.
This space is administered by an administrator appointed by the client, who manages the space functions and who will have access to it.
Information on how to use Confluence is available online.
Conditions
All users of the system must have KTH accounts.
Limitations
The service does not include user support regarding how Confluence can be used or adaptation of Confluence for other purposes. It is not possible to add new Plugin or Macro functionality to the service.
Although files can be uploaded in Confluence, the service should not be used for storing large files. For this, reference is made to OneDrive or a similar solution.
Related services
KTH OneDrive for shared file storage.
Availability
The service is available 24 hours a day, seven days a week.
In the event of any errors, these are handled according to
KTH's standard SLA
.
Service window
As the system often contains information about system documentation and similar, the service window for this system is separate from the normal service window.
Service window for Confluence is on Tuesdays at 16:00 - 18:00 (this will not happen every Tuesday, but when needed).
Debiting
Per user in the system |
200 kr / year |
| Set of new space | 1500 kr |
The school is charged once a year for the largest number (peak) of concurrently active users during a year.
Support and order
KTH IT-Support
Opening hours: Monday to Friday: 8:00 - 16:30
Phone: +468 - 790 6600
E-mail: it-support@kth.se
Visiting address: Drottning Kristinas väg 4